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Targeter

All-in-One Outbound Solution Targter.com helps emerging companies generate revenue through automation & multichannel...

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Growthster is a full-stack digital sales and marketing agency creating value across the full customer decision...

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The WellBrain Digital Health platform is built on extensive experience and expertise by leading physicians...

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Schedule your free strategy session to learn about the importance of Influencer Marketing. You’ll love...

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Unlock the value of your HR data with the most flexible, transparent and all-inclusive people analytics solution. One Model's People Data Cloud™...

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Helping Biopharma Companies Navigate Performance, Partnerships and Compliance.

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VantaSoft is a software development agency that builds digital platforms with unparalleled attention to detail.

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  • Leadership Team
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Zafar Ahmed

Founder & Chief Marketing Officer

Zafar brings more than 12 years of digital strategy, account based marketing, marketing automation, growth marketing, production and sales experience.

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Tejas Panchal

Senior HubSpot CMS Developer

Tejas heads the HubSpot CMS Dev Team. He is an expert in HubSpot front-end development with nearly 6 years of experience beneath his belt.

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Saad Aftab

Head of Technology & Design

Saad brings 11 years of experience in the field of technology with core strengths in developing backend of Websites, Games, APIs and Mobile Apps

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Qaisar Ahmed

Full Stack Designer/Director

An award-winning customer centric creative designer focused on Visual design, Interfaces, Branding, and more.

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Jaydip Thummar

HubSpot CMS Developer

Jaydip is a technical savvy for code, Ui/Ux design. He brings more than 3 years of professional experience in Hubspot CMS design & development.

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Mayur Jayani

Senior Front-End Developer

Mayur is a Senior Developer with 3+ years of expertise in front-end development with specialties in HubSpot. 

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Rajavi Sapkal

Front-End Developer

I'm a professional frontend developer, creating unique ways to implement my ideas into work.

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Mihir Kansara

Front-End Developer

Focused on making things each time better than before with my work experience.

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Mikita Chyrkun

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I'm a professional UI/UX designer with 3+ years of experience. My design approach is to create unique solutions for every problem, based on the concept and the context.

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Sahara Pangarungan

HubSpot Project Manager

Sahara is a project manager with over 4 years of experience bringing tech projects to life at agencies. 

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Rowena Orbeta

Operations Manager

With over 5+ years in Operations, Rowena is obsessed with details, data, processes and bringing efficiency with teams and projects.

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Umull Frida

Executive Assistant

Experienced marketing and management professional with proven track record of supporting business operations to generate optimum revenue.

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Devdeep Singh

Senior HubSpot Specialist

Devdeep is a certified Marketing Automation specialist with more than 10 HubSpot certifications. Experienced with all the tools in HubSpot in Marketing Hub, Sales Hub, Service Hub, and HubSpot CMS/COS for development.

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Amal Lal

HubSpot Implementation Specialist

HubSpot Implementation Specialist with 4+ years of experience helping companies grow and thrive with HubSpot.

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Rajbir Kaur

HubSpot Technical Specialist

I am a Hubspot Certified Developer, having 7+ experience in Website Implementation, Theme Customization, API Integration, Workflows, Custom work (Hubl, Hubdb). I am an Expert in designing, jQuery, API Integration, HTML/CSS, Hubspot Technical SEO.

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Bao Cheng's

Hubspot Developer

I am a Hubspot Certified Developer, having 7+ experience in Website Implementation, Theme Customization, API Integration, Workflows, Custom work (Hubl, Hubdb). I am an Expert in designing, jQuery, API Integration, HTML/CSS, Hubspot Technical SEO.

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Feedback surveys are essential because they help to gather insights, track trends, measure customer satisfaction, and learn about customer preferences. These further help improve the product and service quality, identify areas of improvement, develop new ideas, and strengthen the company-customer relationship.

Sending feedback surveys from your HubSpot website is easy.

Requirements: You should have a service hub professional tier to create and send custom surveys to customers.

Click on the Service option from the top bar in your HubSpot account

The Feedback Surveys page will open up. Click on Create Survey button

On the Next page, you will see the option to create Custom Survey. Select that and then click Next. You also get the option to work on pre-loaded surveys, such as customer satisfaction and loyalty surveys, among others.

Survey-1

On the next page, you are asked to choose how you want to send the surveys. You get two options; Email and Shareable Link.

Survey-2

Since we are writing the feedback surveys, which typically are for the existing customers whose emails we have, we will choose the email option. You can select a shareable link if you want to send that to the general public.

Here you see different options to add questions, answers, and options to your custom survey. You can easily rag the chosen options and drop them where you want.

Survey-3

Best Ways to Conduct Feedback Surveys  

1. Determine the purpose: Before conducting a feedback survey, you must determine the purpose of the survey. Is it for improving customer satisfaction, employee engagement, or overall performance? Understanding the purpose will help you design the survey questions accordingly.

2. Keep it short and simple: The survey should be short and simple, with concise and well-structured questions that are easy to understand. Long surveys can lead to low response rates.

3. Focus on the right questions: The survey questions should focus on the aspects you want to measure. For example, to measure customer satisfaction, ask questions about the product/service quality, customer service, and overall experience.

4. Use various types of questions: Use different types of questions, such as multiple-choice, open-ended, and rating scales, depending on the feedback that you want to collect.

5. Ensure anonymity: Encourage respondents to provide honest and unbiased feedback. If the respondents feel that their feedback will be used against them, they might provide false feedback.

6. Test the survey: Test the survey with a small group to identify any issues or confusing questions before launching it.

7. Share the results: The survey results with the respondents will encourage them to participate in future surveys and show that you value their opinion.

8. Act on the feedback: Finally, act on the feedback received through the survey to improve the areas that need attention. 

If you still find difficulty in launching a successful feedback survey campaign, you know who to contact. Get in touch with AvantaHub HubSpot experts today.